The National Fallen Firefighters Foundation is issuing guidance for how people can keep first responders safe during the coronavirus pandemic.

“Stay home and practice social distancing. We know it’s getting tired and old. We know staying home is stressful and frustrating. But it’s an essential action that keeps us all safe,” the organization said.

Call 911 for emergencies only. If you need assistance, firefighters, paramedics and EMTs will be there. If it isn’t an emergency, many communities have stepped up their non-emergency lines to offer guidance during the crisis. NFFF officials say they don’t want poeple to hesitate to call for real emergencies like heart attacks, household accidents, and small fires.

Anyone who does need to call 911, alert the call-taker to anyone in the household that has been diagnosed with COVID-19 or has experienced any symptoms such as cough or fever. Firefighters will be there to help but will take the precautions needed to ensure they can keep doing their job throughout this pandemic. The 911 call-taker will likely ask additional questions. Be patient and answer these questions, NFFF said.

Make a list of all medications being taken by each member of your household, along with a medical history. New rules in many communities will prevent relatives and friends from riding in the ambulance or even entering the hospital. “We understand how scary this thought is but being prepared can help ensure your loved one is getting the most appropriate care. Make sure those lists are handy,” NFFF said.

Collect a few things a loved one might need if they must go to the hospital. A phone charger, eyeglasses, wallet, ID and insurance card(s) are “great things to include,” NFFF said.

Follow your local fire department and emergency management agency on social media. They’ll have additional COVID-19 safety tips and keep you updated on changing procedures and policies.