Spectrum (formerly Time Warner Cable) has started to issue credits to New York consumers as required by Charter Communications, Inc.’s December 17, 2018 settlement agreement, according to Attorney General James Letitia.

The settlement agreement resulted from an action brought by the Office of the Attorney General alleging that the company failed to deliver customers the reliable and fast internet service it had promised.

Under the terms of the settlement, Charter is required to issue monetary relief to qualified subscribers and offer video streaming services, described below, at no charge.

In all, qualified subscribers will receive $62.5 million in bill credits. Subscribers do not have to fill out any paperwork to obtain the credit, but must contact Spectrum to receive the streaming services.

Spectrum will also offer streaming services to approximately 2.2 million current internet subscribers at no extra charge:

Current subscribers who subscribe to both internet and cable television from Spectrum will have a choice of either three months of HBO or six months of Showtime.

Internet only subscribers will get one month of Spectrum TV Choice streaming service — in which subscribers can (depending on location) access broadcast television and a choice of 10 pay TV networks—as well as access to Showtime for one month.

Consumers will have until May 30 to select the no extra charge premium services they want. Consumers should call Spectrum at 1-833-422-8795 for further information.

Current internet service subscribers who leased a DOCSIS 2.0 modem on a tier of 20 Mbps or higher or an 802.11n wireless router on a tier of 200 Mbps or higher, or who subscribed to a legacy Time Warner Cable plan of 100 Mbps or higher (as of February 1, 2017) will receive a credit of $75. Further, subscribers who leased a DOCSIS 2.0 modem on a tier of 20 Mbps or higher for 24 months or more will receive an additional credit.