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Professional courtesy

Posted 2/1/16

When I call a doctor’s office I expect the phone to be answered or at the very least to have my phone call returned that day or the very next business day. I called four days ago and the answering …

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Professional courtesy

Posted

When I call a doctor’s office I expect the phone to be answered or at the very least to have my phone call returned that day or the very next business day. I called four days ago and the answering machine stated that they were open Monday through Friday from 8 a.m. to 5 p.m. I left a message with my phone number and I’m still waiting. I have previously worked in a doctor’s office as a receptionist alone and always managed to answer all phone calls. I guess my question is why do they have this many people working in one office and still cannot find time to take care of their patients? It’s very frustrating to us waiting for a simple answer to a simple question.