POTSDAM – Casella Waste Services is responding to complaints about their new bags for village trash pickup by ordering improved bags from the supplier.
Word of dissatisfaction with the new trash bag village residents have been using has reached Skip Bisnett, general manager of Casella Waste Services in Potsdam, who says he will fix the problem.
“I would like to apologize for the difficulties,” said Bisnett in a letter to village residents.
People have reportedly been unhappy with the pleat at the bottom of the bags, which some say robs the bags of some of their capacity.
And some people are unhappy with the twist ties and are asking for “dog ears” so they can tie them to close the bags.
Bisnett says he is taking steps to improve the bags that Village of Potsdam residents are now using for their trash instead of putting stickers on their own bags.
The recent change was made because the stickers, bought by residents to affix to their trash bags as a way to pay for the service, were being counterfeited in some cases. So they are now selling two sizes of fairly heavy-duty orange bags with the Casella logo on them.
That changeover ran into trouble at the start when the bags were late coming from the supplier, but the program has been in effect for about a month.
But those complaints about the bags have prompted Bisnett to order up new bags, which, once they are approved by the Village Board of Trustees, will be used by residents for their trash. They will be no more expensive, Bisnett said.
“We expect to see the new bags going into service in early 2014 after a more appropriate bag is selected,” he said. And he said they would be available at the same businesses around town where people have been getting their bags.