To the Editor:

On March 15, 2011, my husband and I went to the office of North Country Medical on U.S. Hwy. 11 because I was having trouble with my C-Pap mask.

I was told a newer model would solve my problem, so I agreed to try it. I had new equipment for the old mask and was told no problem – they would swap the six cushion replacements I had for the six cushions for the new mask. My six were put in their stock to be resold to other patients.

I went away thinking everything was okay. No way.

In June, three months later, I received a bill from their billing department for $312. I called North Country Medical.

They said they don’t remember anything about the incident. Their bookwork lacks this information. And they can’t remember back to what happened that day.

Because of inadequate record-keeping, I am left with a $312 bill and they have six cushion masks to sell to their customers.

I am a very angry former customer.

Barbara Warner

Norwood