Kinney Drugs, which operates stores in Massena, Potsdam, Canton, Ogdensburg and Gouverneur, will soon install listening devices to assist the deaf and hard of hearing in communicating with …
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Kinney Drugs, which operates stores in Massena, Potsdam, Canton, Ogdensburg and Gouverneur, will soon install listening devices to assist the deaf and hard of hearing in communicating with pharmacists, according to state Attorney General Eric Schneiderman.
In cooperation with the attorney general’s office, KPH Healthcare Services, which operates Kinney Drugs, also agreed to improve its policies, according to the AG’s Office.
In addition to expanding access to communication aids and services, including assistive listening systems and qualified sign-language interpreters, KPH Healthcare Services also agreed to new protocols for evaluating and meeting the needs of the deaf or hard of hearing, and improved procedures for training, recordkeeping and investigation of complaints, according to Schneiderman.
“Full access to healthcare should be available to every New Yorker, regardless of whether or not they have a disability,” Schneiderman said. “My office is committed to ensuring that pharmacies and other healthcare facilities meet patients’ communications needs, as required by state and federal law. Effective communication between customers and pharmacy staff is critical to patients understanding the effects of medications and potential drug interactions.”